shipping
Our products can only be shipped by DHL.
We cannot undertake any shipping other than by DHL. We only guarantee the products within DHL insurance coverage.
Countries and Areas to Which Products Can Be Shipped
Our products can be shipped to only those countries and areas that can be selected from among the pull-down list.
Approximate Shipping Charges
| Zone | First Zone | Second Zone -1 | Second Zone -2 | Third Zone |
| Weight | Asia | Oceania, North America, Central America and the Middle East | Europe | South America and Africa |
| 0 - 0.5kg | 26USD | 34USD | 36USD | 78USD |
| 0.51 - 1.5kg | 40USD | 56USD | 58USD | 138USD |
| 1.51 - 4kg | 64USD | 96USD | 100USD | 196USD |
| 4.01kg - | 88USD | 115USD | 120USD | 228USD |
*The shipping costs are calculated with VALVINO 300g / BUZZMUTE 200g / VALVINO & BUZZMUTE set 500g.
*The above are approximate charges. The actual charges will be determined based on the weight of the purchased product and the area to which such product is to be shipped. Please confirm the shipping charges that will be displayed when an order is placed.
Delivery Process
Ordered products will be shipped after TABIBITO inc. has confirmed the completion of payment therefor.
In principle, ordered products will be shipped within 7 working days after the completion of the relevant order. Delivery dates cannot be designated.
For the delivery status of ordered products, please inquire with the DHL provider directly.
(A tracking number will be provided upon shipment.)
Delay
The delivery of ordered products may be delayed and take longer than ordinarily expected due to a natural disaster, incident, accident, etc., or depending on the status of customs inspection, etc.
We will not accept any cancelation due of these circumstances states above.
Lost Parcel
Please contact us in case you could not received your parcel. We will ship a replacement or issue a full refund in case you do not need the order anymore.
Damage
If you have a product that was damaged during delivery, please e-mail us within 7 days after receiving it and include pictures of your damaged item. We will offer you a refund or a replacement.
Exchanges & Refunds details : https://valvino-buzzmute.shop/pages/returns