shipping

Please read this carefully before purchase

Due to the spread of Coronavirus disease (COVID-19), may your country is included the restrictions where products can be shipped via EMS. Please note that we currently can't send products to the countries listed below.

https://www.post.japanpost.jp/int/information/2020/0630_01_01_en.pdf

Countries and regions not on the list may also affect delays or cancel in delivery due to reduced global flights. We apologize for any inconvenience, but we appreciate your understanding.

 

Our products can only be shipped by EMS.

We cannot undertake any shipping other than by EMS. We only guarantee the products within EMS insurance coverage.

 

Countries and Areas to Which Products Can Be Shipped

Our products can be shipped to only those countries and areas that can be selected from among the pull-down list.

 

The following countries have restrictions of EMS delivery.

Nepal / Pakistan / Philippines / Bhutan / Brunei / Myanmar / Maldives / Australia / Solomon / New Zealand / USA / Azerbaijan / United Kingdom / Denmark / France / Russian Federation / Gabon / Kenya / Sudan / Tanzania / Botswana / Madagascar

For more detail : https://www.post.japanpost.jp/int/ems/country/all_en.html

 

Approximate Shipping Charges

Zone First Zone Second Zone -1 Second Zone -2 Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
0 - 0.5kg 16USD 22USD 24USD 26USD
0.51 - 1.5kg 26USD 35USD 40USD 50USD
1.51 - 4kg 46USD 65USD 72USD 100USD
4.01kg -  56USD 80USD 84USD 130USD

 

*The shipping costs are calculated with VALVINO 300g / BUZZMUTE 200g / VALVINO & BUZZMUTE set 500g.

*The above are approximate charges. The actual charges will be determined based on the weight of the purchased product and the area to which such product is to be shipped. Please confirm the shipping charges that will be displayed when an order is placed.

 

Delivery Process

Ordered products will be shipped after TABIBITO inc. has confirmed the completion of payment therefor.

In principle, ordered products will be shipped within 7 working days after the completion of the relevant order. Delivery dates cannot be designated.

For the delivery status of ordered products, please inquire with the EMS provider directly.

(A tracking number will be provided upon shipment.)

Express Mail Service (EMS): http://www.post.japanpost.jp/index_en.html

Please be advised in advance that Japan Post Co., Ltd. (Express Mail Service provider) may contact the user to confirm the relevant matters.

 

Delay

The delivery of ordered products may be delayed and take longer than ordinarily expected due to a natural disaster, incident, accident, etc., or depending on the status of customs inspection, etc.

We will not accept any cancelation due of these circumstances states above.

 

Lost Parcel

Please contact us in case you could not received your parcel. We will ship a replacement or issue a full refund in case you do not need the order anymore.

 

Damage

If you have a product that was damaged during delivery, please e-mail us within 7 days after receiving it and include pictures of your damaged item. We will offer you a refund or a replacement.

 

Exchanges & Refunds details : https://valvino-buzzmute.shop/pages/returns